Prestigious Travel UK Ltd here in after known as “PTUK Ltd” supplies a variety of 3rd party tourism products & services in both “separate element” and “package” form. Our registered company address is Prestigious Travel UK Ltd, Basepoint, Shearway Business Park, Shearway Road, Folkestone, Kent, CT19 4RH, England. Registered Number: 06528461 – VAT Registered No: 989676523

The Agent or Tour Operator here in after known as the “Purchaser” retails said products in their own name with their own contract and agreement with the end client/agent.

The following Conditions of Sale are our general terms and conditions. Reference should be made to individual product details.
All communications to be received in writing by e-mail. Both are monitored during office hours (09.00-17.30 hrs Monday to Friday & 09.30-15.00 hrs Saturday & Sunday. Public Holiday opening hours are communicated accordingly.

We aim to maintain the following response times:

Standard Request / Confirmation / Amendment Same Day
Touring Request / Confirmation / Amendment up to 48 hours
Fully Bespoke Request / Confirmation / Amendment Timeframe communicated by return

All enquiries Acknowledged same day with appropriate time frame given.

ALL CANCELLATIONS will be responded to in writing. A booking or service cannot be considered cancelled unless you have written confirmation from us to that extent. Cancellation charges will apply as per the specific conditions of said service or product. In the event of a dispute, and you are unable to produce on request our written confirmation of cancellation, full charges will apply. Requests to cancel via the telephone will not be accepted.

Payment Options:
All invoices are in GBP and NET. Payment can be made by…
1) Wire Transfer, with the purchaser responsible for all bank charges.
2) Credit Card, a 3% Surcharge must be added to Net Rate; a link is sent that payment can be made to.

Payment for FIT bookings – On confirmation and agreement of any multi-day package a non-refundable deposit of £500 will be asked for, this will be deducted from the final amount due. The exact timing of the final total payment will depend on the date of travel and cancelation policy of the product or package, generally this will be 8 weeks prior to the arrival date. For Deposits required for services that require pre-payment and will be stated during the course of building the package, these should be paid with the deposit.

FIT – Multi Day Packages: We request that FIT Booking Cancellations are made within 7 days of Travel, with the exception of £500 administration fee and anything pre-booked and non-refundable, a full refund will be given.

FIT – Individual Services: We request that as much notice is given as possible, no refunds will be given within 48 hours of travel, 100% refund given upto 48 hours, unless otherwise stated at time of booking due to third party services T&Cs or non-refundable rates used.

All GROUP offers will be made with the appropriate cancellation policy given. Unless stated otherwise the following Group cancellation policy will apply to bookings of 10 rooms or more:

• Up to 31 days before arrival the entire group may be cancelled free of charge.
• Should the entire group cancel less than 31 days before arrival PTUK Ltd reserves the right to charge in full, equal to the total amount of all rooms and nights held.
• Up to 10% of the original rooms held may be released free of charge up to 14 days prior to arrival. Any non-refundable services already confirmed are exempt from this rule.
• A 50% non-refundable payment will be required to secure the group, to be received and cleared in our account no later than 8 weeks before arrival.
• Full balance of payment will be required no later than 5 weeks prior to arrival. Any additional services booked with less than 5 weeks must be paid in full at the time of confirmation.

PTUK Ltd will reconfirm all services in writing with a pro-forma invoice. In the event of non-payment or funds not clearing our bank account by the due dates, we reserve the right to cancel part or all of a booking without risk of liability. It is the purchaser’s responsibility to ensure adequate time for funds to clear into our account and take appropriate action in the event of a swift transfer being required. Transfer charges are the responsibility of the sender.

Channels of Distribution

Cancellation due to Covid

• If any tour is cancelled due to COVID-19 then proof of a positive PCR test must be provided by the Customer or Customer’s agent. The Customer will then be given the option to either rebook the tour for a future date and if that is not possible a full refund will be given minus any attraction/entrances that have been purchased by Prestigious Travel UK Ltd on the Customer’s behalf.
• If the Customer is unable to travel due to government restrictions regarding the pandemic, then the Customer will be given the option to either rebook the tour for a future date and if that is not possible a full refund will be given minus any attraction/entrances that have been purchased by Prestigious Travel UK Ltd on the Customer’s behalf.

You have the option should you need to cancel to move your trip to a new date, this should be within 12 months and your deposit will be carried with it.

Complaints

It is the responsibility of the purchaser or their end client, to bring to the attention of PTUK Ltd any complaints or problems with service at the point of receiving said service. All claims of complaint must be followed up in writing. PTUK Ltd will seek to rectify any complaints immediately to the mutual satisfaction of the purchaser and their client. Complaints received after the event will be investigated thoroughly although no liability will be accepted nor any compensation guaranteed.

PTUK Ltd reserves the right to make full and final decisions relating to any complaints.

Force Majeure

It remains the right of either party to cancel services should they be prevented by factors beyond the control of either party. These include but are not limited to acts of God, natural disasters, riots, war or acts of terrorism. It remains the right of PTUK Ltd to claim compensation from the purchaser in the event of any loss incurred for services already provided, or those due to be provided, affected by said cancellation.

Emergencies

Out of office emergency contacts for both FIT & Group are available on request and both numbers are given via recorded message on our main switchboard number outside office hours. PTUK Ltd will endeavour to assist and rectify any emergency situation to the best of our abilities within justifiable reason.  We cannot be held accountable for any external or unforeseen circumstances relating to but not limited to bad weather, strikes, road closures, accidents, building works & renovations.  In the event of an emergency situation relating to theft or loss of property we shall ensure the client is aware of the need for a police report for insurance purposes and where applicable will open an investigation with the appropriate 3rd party supplier.  In the event of an accident which may or may not involve medical attention or in the event of a missing person we shall inform & liaise with the appropriate emergency services accordingly and if required ensure the relevant national embassy is aware or pass contact details over to the client.  Our overseas partners shall be kept up to date accordingly.  The safety & well-being of our mutual client remains of paramount importance.

Provision of Service

In the event PTUK Ltd fail to provide the contracted service the purchaser is entitled to seek and receive from PTUK Ltd replacement services equal in value and/or standard. PTUK Ltd reserves the right to dismiss any claims or be liable for any charges resulting in the refusal by the purchaser of any deemed appropriate replacement service.

Liability:

PTUK Ltd shall not be liable or responsible for death or any personal injuries caused by negligence or defective services provided by 3rd parties, to include but not limited to hotels, transfers, sightseeing, restaurants etc.

This contract is subject to English Law and any proceedings arising shall be heard in the Courts of England & Wales.